Experisys IT offer ongoing support services based on an annual agreement, charged annually or quarterly depending on client preference.
Carus House, 201 Dumbarton Road, Clydebank G81 4XJ West Dunbartonshire
T. +44.141 952 4963 M. +44.7900 247003
INFORMATION TECHNOLOGY Business Consulting
Everything IT For Business
Our IT Support Services are not based on a per PC (or other equipment) basis but is taken as a whole, i.e. adding or removing pieces of equipment here or there does not effect the Network Support cover you have. If there was a substantial change then this would be reviewed at the end of the contract period. Our support rather is based around a pre agreed number of scheduled visits.
During these visits systems checks (Server Support) are carried out and any issues or user problems are addressed while the engineer is on site. Outwith the scheduled visits, any adhoc callouts are charged separately but at a contracted rate, likewise any remote work carried out back at Experisys IT’s workshop on behalf of the client. No chargeable work is carried out without prior agreement of the client.
Our support agreements state a SLA (Service Level Agreement) for the handling of requests.
Included in the agreement will be a period of time allowed for telephone support per month.
Sample Agreement Summaries and Current Contracted Rates
Price is based also on assessment of size of site (no. of servers and PCs) and expected level of user competence (i.e. how often will they be needing assistance.)